Office Quality Support Groups, known in-house as QSG, are a decision making process that brings together staff in headquarters with colleagues in delegation to ensure the European Commission funded projects are as good as possible.
During a QSG, headquarters and delegation staff gather to jointly assess the potential challenge and pitfalls of a new project.
“The aim is to be as focused as we can be on the issues that we have identified – and the delegation has also identified – as being most challenging in the preparation of a programme,” said Andrew Jacobs, Head of Mediterranean and Middle East Coordination.
“There are some innovative approaches that we’re trying to introduce and sometimes we’re doing things for the first time,” said Mr Jacobs. “So clearly there, there is a lot of support that we can provide to the delegations.”
In recent years video conferencing has come to provide a useful means of bridging the many of thousands of kilometres that often separate delegation staff from their colleagues in headquarters. Sometimes, though, the group meetings take place face-to-face in EC headquarters in Brussels.
Whether it’s through video conferencing or direct meetings, an information fiche filed out by the delegation provides the basis for the group discussion.
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