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Privacy statement

Capacity4dev is a growing online community for international cooperation professionals. Through the provision of innovative tools, the platform provides a forum for members to share ideas and expertise.

Quick links:

  1. Introduction
  2. Why and how do we process your personal data?
  3. On what legal ground(s) do we process your personal data?
  4. Which personal data do we collect and further process?
  5. How long do we keep your personal data?
  6. How do we protect and safeguard your personal data?
  7. Who has access to your personal data and to whom is it disclosed?
  8. What are your rights and how can you exercise them?
  9. Contact information


1. Introduction

The European Commission (hereafter ‘the Commission’) is committed to protect your personal data and to respect your privacy. The Commission collects and further processes personal data pursuant to Regulation (EU) 2018/1725 of the European Parliament and of the Council of 23 October 2018 on the protection of natural persons with regard to the processing of personal data by the Union institutions, bodies, offices and agencies and on the free movement of such data (repealing Regulation (EC) No 45/2001).

This privacy statement explains the reason for the processing of your personal data, the way we collect, handle and ensure protection of all personal data provided, how that information is used and what rights you have in relation to your personal data. It also specifies the contact details of the responsible Data Controller with whom you may exercise your rights, the Data Protection Officer and the European Data Protection Supervisor.

The information in relation to processing operation EuropeAid, CAPACITY4DEV, making technical cooperation more effective, undertaken by the Directorate General for international cooperation and Development / Unit INTPA.DGA2.D4 Performance, Results and Evaluation; Internal Communication, Knowledge Management and Collaborative Methods.


2. Why and how do we process your personal data?

Purpose of the processing operation: the Directorate General for International Partnerships / Unit INTPA.DGA2.D4 Performance, Results and Evaluation; Internal Communication, Knowledge Management and Collaborative Methods collects and uses your personal information to allow for the provision of advanced services to registered users of Capacity4dev, and facilitate community building, collaboration and exchange among peers.

Capacity4dev was originally set up to support a comprehensive reform promoting capacity development: the Backbone Strategy on "Reforming Technical Cooperation (TC) and Project Implementation Units (PIU)". The platform has since expanded to incorporate a host of topic areas relevant to the international cooperation community.

The purpose of the data processing:

  • Improve capacity development through learning and knowledge sharing and facilitating community building
  • To offer personalised services to registered users: such as personalised activity streams, suggested contents on the platform, and notifications of contents (subscribed by the user in his/her profile).
  • To facilitate/enhance collaboration among peers in the International Cooperation Community by providing networking possibilities (Private messaging, Commenting, contributing contents, setting up groups/projects, etc.)
  • To report on trends for statistical purposes and to better understand the needs of the platform (in an effort to enhance services, performance, and features)

All data processing is transparent and abiding to the principle of users opting-in/out, and allowing the data they provide to be used for specific purposes.

Your personal data will not be used for an automated decision-making including profiling.


3. On what legal ground(s) do we process your personal data?

We process your personal data, because processing is necessary for the performance of a task carried out in the public interest (Article 5 a) of Regulation 2018/1725).

The basis for the processing is laid down by the following Union law: Article 11 of the consolidated European Treaty on the European Union states: “The institutions shall, by appropriate means, give citizens and representative associations the opportunity to make known and publicly exchange their views in all areas of Union action. The institutions shall maintain an open, transparent and regular dialogue with representative associations and civil society”.

Article 21(1) of the Treaty on European Union (TEU): overall mandate and guiding principles in the field of EU development cooperation; Articles 4(4) and 208 to 211 of the Treaty on the Functioning of the European Union (TFEU).

Following on the Paris Declaration (2007), the European Commission committed to undertake bold action to increase Aid Effectiveness, notably in the area of Technical Cooperation (TC) and the use of Project Implementation Units (PIUs), both identified as key areas. Based on this Commitment and the European Court of Auditor Report on TA (n 6/2007), DG EuropeAid launched a Backbone Strategy on "Reforming Technical Cooperation and Project Implementation Units for External Aid provided by the European Commission" backed by a detailed Work Plan and concrete actions to be undertaken both in the short and longer term.

One of the key elements supporting the implementation of this Strategy is the Information and Communication action plan. This includes among others the development and deployment of an online information, communication and knowledge management system, for the benefit of the Commission services in Brussels and its Delegations as well as Partner Countries and other external stakeholders. On this platform will be included contribution in terms of knowledge and expertise from other Donors and Member States, the Civil Society, Academic experts etc.

Processing is necessary for the achievement of the Commission commitment in the context of the Paris Declaration above mentioned.

In subsequent years, a number of strategies and objectives also reinforce the legal basis of Capacity4dev, notably INTPA’s European Consensus on Development (2006), Strategy on Learning & Knowledge Development (2014), and the Secretariat-General’s Communication to the Commission: Data, Information and Knowledge Management (2016).

Where data are not marked as mandatory, INTPA processes your personal data based on your consent (Article 5 (d)). All data processing is transparent and abiding to the principle of users’ opting-in/out, and allowing the data they provide to be used for specific purposes.


4. Which personal data do we collect and further process

In order to carry out this processing the Directorate General for International Partnerships / Unit INTPA.DGA2.D4 Performance, Results and Evaluation; Internal Communication, Knowledge Management and Collaborative Methods collects the following categories of personal data:

Each data subject must provide some personal data to create a user account (* mandatory items are required to allow recognition from other members and specific communities):

Public Profile Data (publicly available on user profiles)

  • First name *
  • Last name *
  • Job title
  • Name of organisation *
  • Type of organisation *
  • Country (you are based in) *
  • About you (description)
  • Topic(s)/sub-topic(s) of expertise
  • Topic(s)/sub-topic(s) of interest
  • Regions and Countries of interest
  • Profile picture

Account Data (not publicly available)

  • E-mail
  • Username
  • Password (encrypted)

Master administrators of the site can view the e-mail and username through the back-end administration panel. Access to these details may be necessary to provide troubleshooting.

The password is never visible, and remains encrypted, even for those who manage the infrastructure and development of the platform.

The system collects additional data that is visible to administrators of the platform; this information includes:

  • Last time/date of login
  • Last time/date of access

This data provides an understanding of authenticated activity on the website, and allows the identification of inactive accounts.

User files (not publicly available)

Users can upload files on the platform. Each user has his/her own private media library with every uploaded file or image. Only master administrators can view files in the back-end administration panel through a generic file interface, while other members cannot access another member’s media library files.

Published contents

Users voluntarily contribute materials to Capacity4dev by uploading files, inserting pictures or creating online posts. They are directly liable for the contents they post, as indicated in the terms and conditions of the platform. Users can at all times edit, unpublish, or delete any of their contributions. When leaving the platform, they can also decide to anonymize all contributions automatically.


5. How long do we keep your personal data?

The Directorate General for International Partnerships / Unit INTPA.DGA2.D4 Performance, Results and Evaluation; Internal Communication, Knowledge Management and Collaborative Methods only keeps your personal data for the time necessary to fulfil the purpose of collection or further processing, namely for advanced services on Capacity4dev.

Personal Data along with the user account will be kept on the site as long as the account is active and there was no request made by the user to remove him from the system.

Users can delete their account themselves. Otherwise, the account can be deleted by an email request that will be verified by the system administrators.

For the future, INTPA intends to implement an automatic feature to detect inactive user accounts. In case of inactive user accounts, after 2 years of continuous inactivity and following an un-replied e-mail notification from the administrators of the system, the user account will be deleted, along with the profile and personal data provided.

Possible cessation of all activities will mark the beginning of the retention period, lasting up to two years as per cf. Commission Retention list[1], point 9.4.2.


6. How do we protect and safeguard your personal data?

All personal data in electronic format (e-mails, documents, databases, uploaded batches of data, etc.) are stored either on the servers of the European Commission or its contractors. All processing operations are carried out pursuant to the Commission Decision (EU, Euratom) 2017/46 of 10 January 2017 on the security of communication and information systems in the European Commission.

The Commission’s contractors are bound by a specific contractual clause for any processing operations of your data on behalf of the Commission, and by the confidentiality obligations deriving from the transposition of the General Data Protection Regulation in the EU Member States (‘GDPR’ Regulation (EU) 2016/679.]

In order to protect your personal data, the Commission has put in place a number of technical and organisational measures in place. Technical measures include appropriate actions to address online security, risk of data loss, alteration of data or unauthorised access, taking into consideration the risk presented by the processing and the nature of the personal data being processed. Organisational measures include restricting access to the personal data solely to authorised persons with a legitimate need to know for the purposes of this processing operation.

The Capacity4dev application is hosted within DIGIT's secure infrastructure with redundancy and fault tolerance mechanisms enabled.

Among measures, the Information Security Steering Board adopted the IT security strategy for the European Commission in November 2016.

Capacity4dev is published via HTTPS ensuring data encryption and providing reassurance about the information source's authenticity.

A Service Level Agreement (SLA) is included in the Memorandum of Understanding (MoU) between DG INTPA  and DG DIGIT concerning the Capacity4dev website.

Further details: DG DIGIT’s security standards and policies: DG DIGIT’s security standards and policies


7. Who has access to your personal data and to whom is it disclosed?

Access to your personal data is provided to the Commission staff responsible for carrying out this processing operation and to authorised staff according to the “need to know” principle. Such staff abide by statutory, and when required, additional confidentiality agreements.

Within the Commission:

  1. Capacity4dev team: The team includes members of the European Commission Directorate General for International Partnerships (INTPA), from Unit INTPA.D4
  2. DIGIT (The Directorate-General for Informatics) is responsible for the infrastructure where Capacity4dev is hosted; their DevOps team can access the system's database that contains personal data - however when exports are made, these are done in an anonymous (sanitized) manner to protect personal data [1].

Outside INTPA:

  1. The Capacity4dev team also includes the support of external contractors - via the Methodological Knowledge Sharing Programme (an external consortium lead partner selected to implement the programme). They work under instructions of DG INTPA and abide by confidentiality clauses.
  2. Encrypted data sets are provided to external sub-contracted development partners to mimic web environments for development/maintenance. They abide by confidentiality clauses.
  3. Limited personal data is publicly available on the public profile of each Capacity4dev member.

The Capacity4dev team can access clusters of data by exporting lists of users, groups, and projects, to identify activity, trends, and allow maintenance of the platform.

The DIGIT DevOps team has access to database dumps that may contain personal data - they ensure these datasets are encrypted for security - and only share encrypted datasets to external sub-contractors.

Personal data is publicly available on the profile of each Capacity4dev member.


8. What are your rights and how can you exercise them?

You have specific rights as a ‘data subject’ under Chapter III (Articles 14-25) of Regulation (EU) 2018/1725, in particular the right to access, your personal data and to rectify them in case your personal data are inaccurate or incomplete. Where applicable, you have the right to erase your personal data, to restrict the processing of your personal data, to object to the processing, and the right to data portability.

You can exercise your rights by contacting the Data Controller, or in case of conflict the Data Protection Officer. If necessary, you can also address the European Data Protection Supervisor. Their contact information is given under Heading 9 below.

Where you wish to exercise your rights in the context of one or several specific processing operations, please provide their description (i.e. their Record reference(s) as specified under Heading 10 below) in your request.

Each Capacity4dev user can edit their personal data and settings through their profile at any time. Data subjects can control membership access to Groups/Projects to join, request to join, leave, administer and own either environment.

Group/Project owners who wish to leave the platform shall delegate ownership to another member or archive/delete the environment (each Group/Project must have an owner who can decide further actions for the environment. The owner can also archive or delete these spaces by editing the Group/Project’s form).

When members contribute materials to a Group or Project, these contributions are subject to the Group or Project’s moderation, and can be edited or deleted by the Group/Project’s administration team. Likewise, if users post a comment below a content contributed by another member – if this member deletes the content, the user’s comment will be deleted as well.

Capacity4dev master administrators carrying out maintenance on the platform may edit another user’s contributions following the introduction of new developments that have not correctly migrated data (for ex: updating a taxonomy label or editing the format of data for it to appear correctly when published). These interventions are limited to occasional manual fixes, without editing the actual content contributed by the user.

At times, some Groups may demonstrate prolonged inactivity and lack of leadership. As part of the maintenance of the platform, the Capacity4dev team may contact the owner and administrator of a group to recommend further actions (ex: archiving or merging contents to another relevant Group). Once clarified, Group members receive a notification e-mail of the intended action at least two weeks before it occurs – allowing them to respond if necessary.


9. Contact information

The Data Controller

If you would like to exercise your rights under Regulation (EU) 2018/1725, or if you have comments, questions or concerns, or if you would like to submit a complaint regarding the collection and use of your personal data, please feel free to contact the Data Controller, INTPA.DGA2.D4,

The Data Protection Officer (DPO) of the Commission

You may contact the Data Protection Officer ( with regard to issues related to the processing of your personal data under Regulation (EU) 2018/1725.

The European Data Protection Supervisor (EDPS)

You have the right to have recourse (i.e. you can lodge a complaint) to the European Data Protection Supervisor ( if you consider that your rights under Regulation (EU) 2018/1725 have been infringed as a result of the processing of your personal data by the Data Controller.

Where to find more detailed information?

The Commission Data Protection Officer (DPO) publishes the register of all processing operations on personal data by the Commission, which have been documented and notified to him. You may access the register via the following link:

This specific processing operation has been included in the DPO’s public register with the following Record reference: DPR-EC-00540.1


[1] Only sanitized databases are used for developments. “Sanitization" occurs when potentially malicious characters are suitably blocked, removed, replaced, encoded or escaped from the data before further processing. The main goal of this step is to enforce the separation of code and data. In practical terms, it also means the database does not indicate real e-mail addresses since e-mails are replaced by other values, passwords are scrambled.