Remote Survey Toolkit Prepared in Response to COVID-19 - Ashley Speyer

For the past six years, the authors have been investing heavily in phone-based surveys to gather high-quality feedback and social performance data. Their belief has been that, when done correctly, phone-based phone surveys can get high-quality customer data at a fraction of the cost of traditional in-person surveys. With this kind of data in hand, everyone working to make social change—whether governments, social businesses, NGOs, foundations or corporations—can be more flexible and responsive in the services they offer, allowing them to transform “social performance management” from an idea into reality.

One of the countless impacts of COVID-19 is that nearly all face-to-face research has been temporarily suspended, and many of the organizations conducting this research are exploring shifting some or all of their work to phone-based surveys. The authors want to help make this transition as seamless as possible and have put together this free guide to help.