Using FrontlineSMS for a Complaints and Response Mechanism in the aftermath of the Pakistan floods

Abstract: In the aftermath of the 2011 flooding the Strengthening Participatory Organization (SPO), a Pakis tani NGO, implemented a disaster relief project to distribute food items and shelter. The organization needed a way to receive beneficiary feedback in order to monitor the distribution process, which involved five district level partner organizations. This case study illustrates how SPO worked alongside the Popular Engagement Policy Lab (PEPL) and Raabta Consultants to implement a Complaints and Response Mechanism (CRM) using FrontlineSMS.

Link: http://www.alnap.org/resource/11383