Stakeholders analysis

Service minded It professional with extensive experience in the Banking, Finance, healthcare and Education sector.

Keywords: ITSM, ITIL, ServiceNow, PRINCE 2, PM², PMBOK, ChatGPT, Wrike

Implementation of ITSM and project management solutions
Crisis management

Successes:

Ticket solution + project management tool (WRIKE) implemented
Project process using PM²
WIFI roll-out (Cisco Meraki)
UPS replacement
VXrail implementation
DM 5500 Backup solution implementation

Future projects:

Complete network replacement - Extreme Networks replacement by Cisco Meraki
Scheduled and funded (2024)
Replacement of VMware solution (terminals) by microsoft stand alone solution (Intune + auto pilot)
Scheduled and budgeted (2024)
Teams telephony to replace outdated wired solution.

Languages: (fluent)
English
Dutch
German
French
Luxembourgish

Goal: Under promise, Over deliver.

Passionate about social innovation design and policy design through the lenses of design thinking and regional/local development.

I am a programme and project manager for EU and UN funded projects in the security sector, specialised in capacity building actions, police and military training, institutional advising, with specific focus on counter-terrorism, asymmetric threats, organised crime, technology innovation and research.

I directly participated in about 60 projects over 17 years in Europe, South East Asia, MENA, Sahel, Horn of Africa regions, as project manager, team member or short term expert.
I hold a Degree in Law and Master Degrees in “Theories and Methods in criminal investigation” and in "Strategic Information and Information Security", as well as specialization courses in CBRNe intelligence, crisis management, civil-military cooperation, law enforcement.

Italian Carabinieri military officer (reserve) specialised in international cooperation, I work as Senior Expert in EU funding at Eutalia (public company), dealing with operational as well as administrative and contractual duties.
Member of the Management Board at the Observatory on Security and CBRNe Defence – OSDIFE, Italy and co-founder at Il Caffè Geopolitico, cultural association and magazine on geopolitics.

Long-term (35+ year) experience in sustainable economic development, climate change, environment in different economic sectors as an institutional development, strategic planning, capacity development, and knowledge management and communication expert in programmes and projects in Asia, Africa and Caribbean. Working in multi-disciplinary teams and for international organisations (ADB, UNICEF, UNDP, FAO, UNESCO, AU-NEPAD, IFAD-BSF, UNESCO-IHE, DFID, EC-DG-DEVCO/DG-INTPA, ACP-CTA, CAREC Institute), government and research institutions, universities, NGOs, private sector and (inter)national networks in Asia, Africa, Caribbean and Pacific.
In last two decades advising government institutions, international organisations and civil society organizations and networks in Asia/Pacific and Africa on institutional development, strategic and business planning, capacity development, knowledge and information management, communication, partnerships, use of ICTs, and innovation in different socio-economic sectors.
I have worked with international networks, NGOs, community-based organizations and local communities in the broader context of sustainable development with a focus on poverty reduction, gender equality, sustainable livelihoods, life-long learning, health and education. Before 2000 specifically focused on research and management of fisheries in Africa, Asia and the Caribbean.

For more information on my projects see: https://nl.linkedin.com/in/ruudcrul