IT training & skills

ICT Consultant

Competent Authority / EUTR workgroup member (Czech Republic). Responsible for checks on operators, importers in particular. https://www.linkedin.com/profile/public-profile-settings?trk=prof-edit-…

Fiorina Mugione is a highly accomplished professional with a wealth of experience in development cooperation. Her previous role as Chief of Entrepreneurship at the United Nations Conference on Trade and Development involved policy advice, training, mentorship, and coaching to entrepreneurs, women leaders, and young diplomats. In addition to her coaching and consulting work at GDSI and other firms, Fiorina is a Board of the Organisation of of Women in International Trade (OWIT) working on women's economic empowerment. As a Board Member of the United Nations Institute for Training and Research (UNITAR), focusing on education and entrepreneurship, she actively supports initiatives that empower individuals and communities. Furthermore, as a Board member of Accelerate Africa, she plays a strategic role in driving the organization's mission of fostering economic growth and development in Africa. She also regularly work as expert advisor and Master Coach. She currently serves as an Ambassador for the European Union Capacity4Development program, where she contributes to promoting sustainable development through capacity building.

I’m an e-learning expert and instructional designer with 15 years of experience in designing effective digital learning environments. At Klippe Learning, I lead e-learning projects across sectors such as healthcare, finance, and manufacturing—covering instructional design, content development, and training delivery.
I’ve managed projects for clients including Affidea, EGIS, Daikin, Generali, K&H Bank, NN, and Schneider. As an international consultant, I’ve contributed to digital learning initiatives with organizations such as UNESCO, UNICEF, WHO, and the OSCE. I also serve as an expert for the European Commission’s DG EAC on digital education content, helping shape innovative educational standards.

I am founder and Executive Director of Bantani, previously youth-worker, VET teacher and policy maker with Welsh government/European Commission and an international expert in entrepreneurship education and development. Bantani Education is a non-profit based in Belgium and working globally with a mission to transform learning. At the heart is the commitment is equipping young people and adults with transversal skills and mindset needed to be more entrepreneurial in life and work, leading to more learner engagement, active citizenship, employability and self-employment. Our skills work connects across entrepreneurial, digital, sustainability and finance skills development - integrating these in a coherent way across all sectors from pre-school to adult learning. Bantani achieves our vision by bringing extensive policy and practical experience to actions with partners from public, education, civil society and private sector, to research, test and embed high-quality learning practice and policy.

Service minded It professional with extensive experience in the Banking, Finance, healthcare and Education sector.

Keywords: ITSM, ITIL, ServiceNow, PRINCE 2, PM², PMBOK, ChatGPT, Wrike

Implementation of ITSM and project management solutions
Crisis management

Successes:

Ticket solution + project management tool (WRIKE) implemented
Project process using PM²
WIFI roll-out (Cisco Meraki)
UPS replacement
VXrail implementation
DM 5500 Backup solution implementation

Future projects:

Complete network replacement - Extreme Networks replacement by Cisco Meraki
Scheduled and funded (2024)
Replacement of VMware solution (terminals) by microsoft stand alone solution (Intune + auto pilot)
Scheduled and budgeted (2024)
Teams telephony to replace outdated wired solution.

Languages: (fluent)
English
Dutch
German
French
Luxembourgish

Goal: Under promise, Over deliver.